# Provision of Continence Products and Services

> A sourced UK public sector contract award published by United Lincolnshire Hospitals NHS Trust.

## Key facts

- Buyer: [United Lincolnshire Hospitals NHS Trust](/buyers/united-lincolnshire-hospitals-nhs-trust/contract-awards)
- Supplier: [Essity UK Ltd](/suppliers/essity-uk/public-sector-contract-awards)
- Award value: £6,500,000
- Tender value: £5,000,000
- Award date: 5 July 2018
- Published: 10 July 2018
- Contract start: 1 October 2018
- Contract end: 1 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: ef689e33-bdef-4cfd-8f23-eaba7b703b7d-227693
- OCID: ocds-b5fd17-0028a255-70f5-4d58-9e97-dd59aab2b8cb

## Description

The Authority seeks a Contractor to provide a comprehensive service for the supply and delivery, of continence products to patient's homes, residential homes and in-patients at a number of facilities, including community hospitals and Authority premises\. The key objectives are: • To provide a range of products as detailed in the specification for adults and children • To provide a delivery service to meet patients' needs, wherever they reside • To provide an online ordering process / system for products, literature and samples • To provide a dedicated computerised system, providing detailed patient data and comprehensive management reports • To provide a dedicated customer care operators • To provide an data inputting service • To provide a facility outside normal office hours, which allows patients/healthcare professionals to contact the Contractor • To provide a system to track the time each call takes to be answered\. • To provide a Freephone telephone number for clients and a separate number for healthcare professionals • To work to agreed Authority criteria regarding access to the service and specific product provision • Provide reminders of reassessments • To provide stationery as agreed with the Authority • Provision of free product samples to patient • Provision of free product sample kit for Authority staff Additional information: This is a one step process through the Due North \(Proactis\) pro-contract portal \(www\.procontract\.due-north\.com; all required documentation must be submitted by the closing time 12:00hrs on the published date\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ef689e33-bdef-4cfd-8f23-eaba7b703b7d-227693)