Digital Transformation

Greater Manchester Police (GMP) has a requirement for specialist suppliers with experience in delivering Digital Transformation, to support GMP in delivering our IT Digital Transformation Strategy, identifying appropriate innovative and digitally focussed technologies to drive a new contact management approach to best serve the public and keep them safe.

The Force is looking to develop an omni channel contact strategy and drive digital capabilities for all GMP colleagues, including Police Officers. We are looking to define and implement improved customer journeys focussed on serving the public and working with partner agencies in the best and most efficient and effective way.

As part of this process GMP is now undertaking a market engagement exercise, and would like to hear from organisations that either: (i) deliver consultancy regarding Digital Transformation and Digital Strategy, in particular the implementation of either service, and/or (ii) deliver one or more Digital Solution(s) that would be relevant to the implementation of our Digital Transformation strategy or add value in the policing sector.

A market engagement questionnaire has been issued via the Bluelight system (https://uk.eu-supply.com/ctm/Supplier/PublicPurchase/48065/0/0), and interested parties should login, download and complete this questionnaire. Responses should be submitted, through the messaging function on Bluelight, by 17:00 on Friday, 1st July 2022.

Further information about the requirement is included in the market engagement questionnaire. Please note that this is not a tender exercise and formal bids are not required at this stage.

The contract dates and estimated value are still to be defined and a number of different contracts may be eventually be awarded in relation to this requirement.