# Voicescape Collections \(Summons\) Renewal via G-Cloud

> A sourced UK public-sector contract award published by Durham County Council.

## Key facts

- Public buyer: [Durham County Council](/buyers/durham-county-council/contract-awards)
- Contract winner: [VOICESCAPE LIMITED](/contract-winners/voicescape/public-sector-contract-awards)
- Award value: £27,853
- Tender value: £55,706
- Award date: 19 September 2023
- Published: 20 September 2023
- Contract start: 1 September 2023
- Contract end: 31 August 2024
- Stage: awarded
- Procurement category: services
- Notice ID: cfd289e0-5738-4240-b92a-f4043a9dd8aa-682182
- OCID: ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5

## Description

Renewal of the Voicescape Collections system, following successful proof of concept and implementation of the system\. G-Cloud 13 utilised for direct award for 12 months plus 1 x 12 optional 12m extension

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- [Income Analytics and Automated Customer Engagement Services](/contracts/ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a): THIRTEEN HOUSING GROUP LIMITED
- [PRO1003 Former Tenant Arrears Outbound Calling Software 2026-2030](/contracts/ocds-b5fd17-d74762f2-1d96-4eae-851f-bdd5378ca7b8): Your Housing Group Ltd
- [Collections, Caseload Manager, and Paypoint Integration](/contracts/ocds-b5fd17-3b49b885-d13e-4bcd-990d-a3a9191ec50f): ROOFTOP HOUSING GROUP LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cfd289e0-5738-4240-b92a-f4043a9dd8aa-682182)
