# GB-Liverpool: EM152 - Replacement of Service Management System

> A sourced UK public sector contract award published by Liverpool School of Tropical Medicine.

## Key facts

- Buyer: [Liverpool School of Tropical Medicine](/buyers/liverpool-school-of-tropical-medicine/contract-awards)
- Supplier: iService Solutions Ltd
- Award value: £1
- Tender value: £1
- Award date: 26 February 2026
- Published: 5 March 2026
- Contract start: 16 March 2026
- Contract end: 15 March 2031
- Stage: awarded
- Procurement category: services
- Notice ID: b909813e-4a97-4ec0-a05e-3f14e52641c5-887390
- OCID: ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18

## Description

LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs\. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b909813e-4a97-4ec0-a05e-3f14e52641c5-887390)