CA10964 - City of Wolverhampton College Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS)

City of Wolverhampton College is looking for services for the following Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS). Unified communications products and related services that integrate several messaging and/or voice/video/data applications together and present user access (including reporting aspects) of such tools via a common interface. This will include the technology, equipment and solutions that may be required in the delivery of the Primary Services, including but not limited to: design, survey, build, management, support and maintenance services, access realtime and non-real time communication services, fixed and/or mobile voice services, email and messaging, paging, alerts, collaboration tools and integration services and training.

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