# Voice Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Lancashire Borough Council](/buyers/west-lancashire-borough-council/contract-awards)
- Contract winner: 3CLogic\. inc
- Award value: £71,574
- Tender value: £71,574
- Award date: 8 March 2021
- Published: 8 March 2021
- Contract start: 1 April 2021
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: goods
- Notice ID: daa6493a-ba4d-4e47-b5d2-156b19fe62d8-418504
- OCID: ocds-b5fd17-03180b87-2abb-48f1-8ef0-7f03003de145

## Description

The contract relates to the Voice Platform for the Customer Contact Centre that provides a primary point of contact for customers of WLBC\. The voice platform is a telephony solution and is an integral part of the Council's Customer Relation Management \(CRM\) solution\.

## Related contract awards

- [Park Pool - Feasibility Studies](/contracts/ocds-b5fd17-79cdb959-5204-466b-9a55-61a14e245cde): West Lancashire Borough Council
- [Asbestos Surveys](/contracts/ocds-b5fd17-fcfdccdb-23a6-4c61-b3d3-74310d865bcc): West Lancashire Borough Council
- [Fire Risk Assessment Consutlant](/contracts/ocds-b5fd17-717494e1-678f-4c18-97cd-86b95fd4d093): West Lancashire Borough Council
- [3C Logic Licenses](/contracts/ocds-b5fd17-5255271d-ac14-438d-8aa1-11c7ed8659d9): West Lancashire Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/daa6493a-ba4d-4e47-b5d2-156b19fe62d8-418504)