# CCP002 - Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Derbyshire County Council](/buyers/derbyshire-county-council/contract-awards)
- Contract winner: [GRANICUS-FIRMSTEP Ltd](/contract-winners/granicus-firmstep/public-sector-contract-awards)
- Award value: £1,650,000
- Tender value: £1,650,000
- Award date: 4 March 2021
- Published: 10 September 2021
- Contract start: 5 March 2021
- Contract end: 4 March 2031
- Stage: awarded
- Procurement category: goods
- Notice ID: 661d7301-8995-4a37-a315-2ce03942e6cb-467642
- OCID: ocds-b5fd17-03ba6d7e-1c95-4ca6-bde2-235b93e32e03

## Description

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services\. To meet these targets, and as part of its vision for the future, the Council wants to introduce a modern digital experience for Derbyshire residents which encourages them to transact online and reduces the number of telephone and email queries by directing residents towards interacting with the Council through a single sign-in portal\. Central to this vision is the procurement and implementation of three new corporate systems which will be will be implemented through a "Digital Transformation" / "Channel Shift" Programme\. The Council is therefore seeking providers for three lots: Lot 1 - Customer Relationship Management \(CRM\) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a "single source of truth" for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function \(where required\) to integrate with the Council's payment system\. The Council is also offering providers the opportunity to submit \(optional\) variant bids based on a single combined Lot for all three systems\. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years\.

## Related contract awards

- [CST025-179 Provision of Apprenticeship \(Project Manager Degree Level 6\)](/contracts/ocds-b5fd17-78c8ff12-4e84-419d-a818-7790f7a75737): Derbyshire County Council
- [PRP301b Willington Depot Refurbishment Works](/contracts/ocds-b5fd17-e43a8f8d-bfd1-40ef-9181-874ccb2604ff): Derbyshire County Council
- [PRP301a Ambergate Depot Refurbishment](/contracts/ocds-b5fd17-230ad197-c8d9-483a-bf9b-4748bfa79619): Derbyshire County Council
- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-13cc85c2-57b5-427f-8738-f536eeba4ce1): Epping Forest District Council
- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-b4964670-bfd3-4bea-b724-c77ea671f355): Epping Forest District Council
- [Public Consultation Software EngagementHQ](/contracts/ocds-b5fd17-7006a042-2d64-4ece-a7ce-c39af90e613d): Stroud District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/661d7301-8995-4a37-a315-2ce03942e6cb-467642)