# Award of Jontek Annual Maintenance Agreement for the Answerlink system

> A sourced UK public sector contract award published by NORTH TYNESIDE COUNCIL.

## Key facts

- Buyer: [NORTH TYNESIDE COUNCIL](/buyers/north-tyneside-council/contract-awards)
- Supplier: Jontek Ltd
- Award value: £19,068
- Tender value: £40,000
- Award date: 31 March 2017
- Published: 17 May 2017
- Contract start: 1 April 2017
- Contract end: 31 March 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 39f55803-7381-4973-affb-3350e3b6d3c8-147991
- OCID: ocds-b5fd17-03d19cc0-3e19-49f5-af72-ea477122bdc2

## Description

Award Notice - Jontek Annual Maintenance Agreement for the Answerlink system\. The Authority requires a service level agreement \(SLA\) for the Every Child Counts programme \(ECC\) Jontek is a specialist answerlink system which is currently used by the Care Call service for all tele-care call handling\. To enable continuity of business and maintenance of their system, the provider will need to continue to maintain the system and provide 5 licences for continued use of the system\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/39f55803-7381-4973-affb-3350e3b6d3c8-147991)