# Automated Telephony Services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Cornwall Council](/buyers/cornwall-council/contract-awards)
- Tender value: £350,000
- Published: 26 October 2018
- Planned start: 1 April 2016
- Planned end: 31 March 2018
- Stage: open_tender
- Procurement category: services
- Notice ID: 8bfa6fcd-1226-4c25-b992-734688cc411f-135591
- OCID: ocds-b5fd17-03d53c5f-adc9-11e6-9901-0019b9f3037b

## Description

As part of the Councils developing Customer Access Strategy, which underpins the business plan objective, there is a role for technology to enable these savings by assisting customers to self-serve and reduce the need for interaction for simple tasks from council officer's\. Automated services provide support to customer contact and services by answering simple repetitive calls/emails through pre-defined options which resolve the customer's enquiry, captures their details if required and manages to initiate service requests within our back office\. The automated service can resolve the majority of enquiries with fast, accurate and consistent responses, and according to our business rules transfers all those with more complex esquires straight to an officer\. The contract will therefore initial cover council tax customers only, however, it may be extended to other services during the lifetime of the contract\. Additional information: Please note the tender pack will be updated with responses to queries as and when they are issued\.

## Related contract awards

- [Development to the Langarth Garden Village Business Case](/contracts/ocds-b5fd17-1be3f981-86b4-450a-93c2-dce11bd82dec): Cornwall Council
- [Geographical Gaps \(Lot 1 - Adult Skills and /or Lot 2 Fee Courses For Jobs\)](/contracts/ocds-b5fd17-c99bf91c-f1b5-4bb6-bac5-245e58286d01): Cornwall Council
- [Citrix Software support](/contracts/ocds-b5fd17-9f184dd8-09f8-4292-8120-07957042b4c2): Cornwall Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8bfa6fcd-1226-4c25-b992-734688cc411f-135591)