# ICT17037 - Supply of an Externally Hosted Claims Management Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Derbyshire County Council](/buyers/derbyshire-county-council/contract-awards)
- Contract winner: Alphatec Software
- Award value: £450,000
- Tender value: £450,000
- Award date: 11 March 2021
- Published: 16 June 2021
- Contract start: 9 June 2021
- Contract end: 8 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 52f2a2da-ff8d-4fcd-a83e-a785b1ab36a8-444078
- OCID: ocds-b5fd17-053dbc46-1774-4b11-93c5-f55d4533c911

## Description

The Council is seeking to procure an Externally Hosted Claims Management Solution that will integrate with certain Council systems to ensure full interoperability and achieve greater efficiencies through predefined Workflows\. Key Deliverables/Objectives The following key deliverables and objectives are within the scope of this procurement: • The ability to generate, store and manage documentation; • The ability to import data from electronic claim forms; • Record Incidents in addition to claims; • The ability to send sensitive data securely; • Export records or reports various formats; • Full Reserve history; • Full payment/recovery recording; • Comprehensive search function; • Automatic alerts; • Pop up alerts for certain criteria; • The ability to link claims together; • Claims dash board with Workflows; • Time Lag tracking over the lifespan of a claim; • System Administrators able set up permissions and access levels; • System Administrators able to create Workflows; • Functionality to set up multiple Clients; • A comprehensive reporting suite; • The ability to benchmark; • The ability to create a report that can be auto-generated; and • Full Audit Trails of User activity\. This Tender is being advertised through OJEU and the notice was submitted on 19th October 2020\.

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- [Accident Incident Claims System \(Lot 2\)](/contracts/ocds-b5fd17-9f72ad68-6942-4918-b298-c41567dc25b0): Kirklees Council
- [Insurance Claims Handling System \(Lot 1\)](/contracts/ocds-b5fd17-9d11c313-2261-48f5-8a13-c9592c51b738): Kirklees Council
- [RES/IT/Claim Control - Direct Award to Alphatec Software Ltd](/contracts/ocds-b5fd17-04f58112-f27c-457f-9381-4730d849aa29): Bristol City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52f2a2da-ff8d-4fcd-a83e-a785b1ab36a8-444078)