# Dispute Support - Enhanced Enquiries Service

> A sourced UK public sector contract award published by Housing Ombudsman.

## Key facts

- Buyer: [Housing Ombudsman](/buyers/housing-ombudsman/contract-awards)
- Supplier: HGS UK
- Award value: £1,300,000
- Tender value: £1,300,000
- Award date: 15 April 2024
- Published: 13 May 2024
- Contract start: 1 May 2024
- Contract end: 1 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 21b02717-fe21-4a9c-9a52-262b2c211954-750289
- OCID: ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434

## Description

The Housing Ombudsman Service will be leveraging this procurement under the Crown Commercial Service - Outsourced Contact Centre and Business Services under the following Lots: Lot 1 - Contact Centre\. The Invitation to Tender will be published only to suppliers that have registered under the agreement of the above Lots only\.

## Related contract awards

- [Casework Assistance services](/contracts/ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3) — Housing Ombudsman
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- [Casework Assistance services](/contracts/ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537) — Housing Ombudsman
- [contract\_15741 - Contact Centre for DBS](/contracts/ocds-b5fd17-8ec3f6cd-c271-4b2d-84d6-bd19da0465d9) — Home Office
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/21b02717-fe21-4a9c-9a52-262b2c211954-750289)