# Case Management/CRM System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Warwickshire County Council](/buyers/warwickshire-county-council/contract-awards)
- Contract winner: [HORNBILL SERVICE MANAGEMENT LIMITED](/contract-winners/hornbill-service-management/public-sector-contract-awards)
- Award value: £430,587
- Tender value: £430,587
- Award date: 7 September 2023
- Published: 28 September 2023
- Contract start: 16 October 2023
- Contract end: 15 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: b2d8fa26-498a-493a-956f-12e1940e773b-684467
- OCID: ocds-b5fd17-073565dc-2e43-486d-a65e-64ba4092cb68

## Description

WCC required a case management/CRM system to suit the purposes of HR&OD and ICT activity\. This award was made via the G-Cloud 13 Framework\.

## Related contract awards

- [The Welfare Group](/contracts/ocds-b5fd17-d3521582-f99a-4341-9796-08d3b1b599fb): Warwickshire County Council
- [WCC - Bus Transport Services DPS Q2 2026](/contracts/ocds-b5fd17-b625abf6-88f0-4285-b0ed-5829c88ee21d): Warwickshire County Council
- [WCC - Consultancy and Project Support Services DPS Q2 2026](/contracts/ocds-b5fd17-ae3b58c0-6e21-4b1a-97b7-ac0139895ba4): Warwickshire County Council
- [ITSM Solution](/contracts/ocds-b5fd17-6bf19a66-901c-41e1-9138-adb80d9d4b68): Devon & Somerset Fire & Rescue Service
- [IT Services management \(Hornbill\)](/contracts/ocds-b5fd17-d4391b2b-b4cb-45c4-86ab-ac3d89f7995e): Police, Fire & Crime Commissioner for Staffordshire
- [IT Services management \(Hornbill\)](/contracts/ocds-b5fd17-6827b101-e0c6-411b-8c76-158fdd125da0): Police, Fire & Crime Commissioner for Staffordshire

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b2d8fa26-498a-493a-956f-12e1940e773b-684467)