# A FRAMEWORK AGREEMENT FOR THE PROVISION OF PATIENT AND NON-PATIENT MESSAGING SERVICES

> A sourced UK public-sector contract award published by Surrey and Borders Partnership NHS Foundation Trust.

## Key facts

- Public buyer: [Surrey and Borders Partnership NHS Foundation Trust](/buyers/surrey-and-borders-partnership-nhs-foundation-trust/contract-awards)
- Contract winner: [Healthcare Communications UK Ltd](/contract-winners/healthcare-communications-uk/public-sector-contract-awards)
- Award value: £0
- Tender value: £10,000,000
- Award date: 25 November 2016
- Published: 12 January 2017
- Contract start: 1 January 2017
- Contract end: 31 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e-124755
- OCID: ocds-b5fd17-080c714e-adca-11e6-9901-0019b9f3037b

## Description

The aim of this project is to procure a multi-Lot, multi-supplier framework agreement to enable the provision of messaging services to support appointment reminders, Friends and Family tests and other similar requirements, using a range of communications technologies that meet the accompanying specifications and any locally-defined requirements\. In addition, the framework suppliers will be required to - ensure continuity of supply, both in terms of volume and content; - provide the means to support the clients in delivering and managing the service in an efficient and cost-effective manner; and - to protect clients against price increases\. Lot Structure Lot 1 Messaging services to mobile telephones, e\.g\., Short Message Services \(SMS\) and Multimedia Messaging Services \(MMS\); Lot 2 Messaging services to computers, e\.g\., Electronic Mail \(eMail\) services; Lot 3 Automated voice messages to a landline of mobile telephone, e\.g\., Interactive Voice Response \(IVR\); Lot 4 Agent Calls; and Lot 5 A multi-service Lot encompassing a combination of any of the above Lots and potentially, additional linked services, to provide an end-to-end communications service\.

## Related contract awards

- [Intelligent Automation](/contracts/ocds-b5fd17-5f957491-581d-478b-8374-44ff48f064bc): Surrey and Borders Partnership NHS Foundation Trust
- [Fire Compliance Works](/contracts/ocds-b5fd17-c85b79c4-8004-49f7-99d5-16c7b3c36a1f): Surrey and Borders Partnership NHS Foundation Trust
- [Cyber Data Resilience](/contracts/ocds-b5fd17-7d8a8e12-c0d5-4b11-9c5f-6f9c00c35ea9): Surrey and Borders Partnership NHS Foundation Trust
- [For the Provision of an SMS Messaging Service](/contracts/ocds-b5fd17-79266579-4dda-48ed-aaa2-f669cd2b7459): Rotherham Doncaster and South Humber NHS Foundation Trust
- [WHPC00290](/contracts/ocds-b5fd17-30864132-ab1d-413f-a727-d7b7d3098130): Walsall Healthcare NHS Trust
- [CA8966 - TI713 Friends and Family Test \(FFT\) service](/contracts/ocds-b5fd17-31ae834f-0c26-4654-851c-785f77e15340): Epsom & St Helier University Hospitals NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3cc6c8d1-b299-4aa9-8162-f62d2ce0a01e-124755)