# Provision of Customer Service Training

> A sourced UK public sector contract award published by MOAT HOMES LIMITED.

## Key facts

- Buyer: [MOAT HOMES LIMITED](/buyers/moat-homes-limited/contract-awards)
- Supplier: Mary Gober International Limited TA MGI Learning
- Award value: £128,750
- Tender value: £128,750
- Award date: 20 December 2024
- Published: 26 January 2024
- Contract start: 1 January 2024
- Contract end: 31 December 2025
- Stage: awarded
- Procurement category: services
- Notice ID: db7c755e-583d-4a42-8b59-866669015123-717739
- OCID: ocds-b5fd17-083680ed-a60d-46c2-96de-d241d86956c2

## Description

We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor\. The key objectives for this programme are to: • Build a new customer centric culture that supports our Customer Pioneer Strategy\. This includes being more empathetic, building trust, being accountable and listening\. • Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service • Increase customer satisfaction and employee engagement metrics

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/db7c755e-583d-4a42-8b59-866669015123-717739)