# Customer Engagement Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Wirral Borough Council](/buyers/wirral-borough-council/contract-awards)
- Contract winner: [GRANICUS-FIRMSTEP Ltd](/contract-winners/granicus-firmstep/public-sector-contract-awards)
- Award value: £240,000
- Tender value: £240,000
- Award date: 8 March 2022
- Published: 27 April 2022
- Contract start: 22 March 2022
- Contract end: 21 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: f9a3ba68-93b3-4f7d-9392-3d516781bfdf-532385
- OCID: ocds-b5fd17-0884cc70-f0ed-443e-a56f-3c73fcd0e834

## Description

Provision of an automated, online experience to citizens which can be embedded within corporate websites\. Intelligent online forms channel-shift away from expensive forms of contact\. Automated status updates, task direction, and approvals\. Ability to build new forms\. and integrate with existing back-office systems and technologies\. There is a provision for an extension of 1 \+ 1years

## Related contract awards

- [Telephony Modernisation](/contracts/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1): Wirral Borough Council
- [Cloud Migration Partner](/contracts/ocds-b5fd17-3a8eef34-0e22-4629-b5b0-05967aeb6571): Wirral Borough Council
- [Merseyside Pension Fund Administration System](/contracts/ocds-b5fd17-d6cb1965-6c98-41e3-8612-76c58740d156): Wirral Borough Council
- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-13cc85c2-57b5-427f-8738-f536eeba4ce1): Epping Forest District Council
- [Granicus Forms Cloud-Based Platform for Communications, Citizen Engagement, Digital Services and Service Delivery](/contracts/ocds-b5fd17-b4964670-bfd3-4bea-b724-c77ea671f355): Epping Forest District Council
- [Public Consultation Software EngagementHQ](/contracts/ocds-b5fd17-7006a042-2d64-4ece-a7ce-c39af90e613d): Stroud District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f9a3ba68-93b3-4f7d-9392-3d516781bfdf-532385)