# Oyster Cards Contact Handling Services

> A sourced UK public sector contract award published by TRANSPORT FOR LONDON.

## Key facts

- Buyer: [TRANSPORT FOR LONDON](/buyers/transport-for-london/contract-awards)
- Supplier: Journeycall Limited
- Award value: £11,500,000
- Tender value: £11,500,000
- Award date: 16 May 2025
- Published: 27 February 2026
- Contract start: 1 August 2025
- Contract end: 31 July 2029
- Stage: awarded
- Procurement category: services
- Notice ID: e2f8f243-74dd-4d32-b8c3-d90ea8deb408-885637
- OCID: ocds-b5fd17-0919cfa7-e831-4c02-9ff6-617ffebe15f5

## Description

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme\.

## Related contract awards

- [Provision of bus service - Route W9](/contracts/ocds-b5fd17-9a489bbb-a8af-49d0-8daf-41cbf032727f) — TRANSPORT FOR LONDON
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- [Provision of bus service - Route 697](/contracts/ocds-b5fd17-385b84d6-5542-4aa3-93f5-5e8df03caaea) — TRANSPORT FOR LONDON
- [Passenger Assist Contact Handling](/contracts/ocds-b5fd17-7dc892a6-2125-4296-8a07-b59d93e2f5ae) — TRANSPORT FOR LONDON
- [Concessions Contact Handling Services](/contracts/ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107) — TRANSPORT FOR LONDON
- [Oyster Cards Fulfilment Services](/contracts/ocds-b5fd17-05b52a43-617a-4d3f-826a-e106ade39c0c) — TRANSPORT FOR LONDON
- [Batch 3 Oyster Calls](/contracts/ocds-b5fd17-b2579a48-adc9-11e6-9901-0019b9f3037b) — Transport for London
- [QOC921 09:00 2026-08-20 Bury St Edmunds to Papworth Hall School, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-783f0291-8396-47dd-9b0c-dd1815ebeaf0) — Suffolk County Council Passenger Transport
- [QHL116 09:00 2026-08-20 Brockley to The Arch @ Castle Manor, Haverhill - 4-seater vehicle & PA required - AWARD](/contracts/ocds-b5fd17-04e6ec0e-ac07-4718-80c2-b5c580ec3182) — Suffolk County Council Passenger Transport
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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e2f8f243-74dd-4d32-b8c3-d90ea8deb408-885637)