# PR2339 Saas-based ITSM Solution

> A sourced UK public sector contract award published by Parliamentary and Health Service Ombudsman.

## Key facts

- Buyer: [Parliamentary and Health Service Ombudsman](/buyers/parliamentary-and-health-service-ombudsman/contract-awards)
- Supplier: Hornbill Technologies Limited
- Award value: £219,102
- Tender value: £219,102
- Award date: 8 June 2026
- Published: 28 August 2026
- Contract start: 12 June 2026
- Contract end: 11 June 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: 26e7c7be-b71b-4601-a383-92dc71701e6e-912470
- OCID: ocds-b5fd17-095533ea-8f86-4e19-b90b-3af7a4582a3d

## Description

This contract has a one year extension option\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/26e7c7be-b71b-4601-a383-92dc71701e6e-912470)
