# Contact Centre System - Liberty SolutionCare Services & Support Renewal

> A sourced UK public sector contract award published by Your Homes Newcastle Ltd.

## Key facts

- Buyer: [Your Homes Newcastle Ltd](/buyers/your-homes-newcastle-ltd/contract-awards)
- Supplier: [NETCALL TECHNOLOGY LIMITED](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £39,697
- Tender value: £40,000
- Award date: 30 September 2023
- Published: 17 October 2023
- Contract start: 1 October 2023
- Contract end: 30 September 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 48c91679-1cba-4a77-a1a1-010deb89d559-689429
- OCID: ocds-b5fd17-0970241e-91c5-445d-ac9e-be0b1eb0a5b4

## Description

One year's continued annual support and maintenance for the existing Liberty SolutionCare software system located in our Customer Contact Centre\. The current Supplier provides a system for the Contact Centre which relates to Qmax, CC6/7 telephony, a Contact Centre portal, automated operator, call routing and, recordings\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/48c91679-1cba-4a77-a1a1-010deb89d559-689429)