# Customer Satisfaction Survey - AWARD

> A sourced UK public sector contract award published by East Suffolk Council.

## Key facts

- Buyer: [East Suffolk Council](/buyers/east-suffolk-council/contract-awards)
- Supplier: [Opinion Research Services Ltd](/suppliers/opinion-research-services/public-sector-contract-awards)
- Award value: £0
- Award date: 18 May 2023
- Published: 18 May 2023
- Contract start: 24 March 2023
- Contract end: 31 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 08e4a0cd-b30a-40ca-9058-45b7acc33bb8-646200
- OCID: ocds-b5fd17-0a3d317c-ee28-43a7-89ac-2b36634f8c1f

## Description

The Authority looks to procure a one-off survey on customer satisfaction, with a view to instituting regular surveys in due course\. The overall objective is for the Authority to gain statistically robust insight into customers' satisfaction levels with its services\. These insights will need to be of sufficient statistical quality to support decisions on where and how to invest finite resources in developing the customer experience\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/08e4a0cd-b30a-40ca-9058-45b7acc33bb8-646200)