# Customer Insight Services - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Alliance Homes](/buyers/alliance-homes/contract-awards)
- Contract winner: Maru/Matchbox \(formerly Maru/edr\)
- Award value: £472,808
- Tender value: £1,220,000
- Award date: 16 August 2019
- Published: 20 August 2019
- Contract start: 10 September 2019
- Contract end: 9 September 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 8d319aac-50cb-4762-bc15-342dd7d50f5b-308766
- OCID: ocds-b5fd17-0a64d3c9-7961-449e-a213-59bfab231ca0

## Description

This procurement is for the provision of Customer Insight Services\. It is intended to place a resulting contract with one service provider for a period of two years with the possibility of two extensions each for a period of two years\. It is anticipated that the value of any resulting contract will be between 260,000 GBP and 1,220,000 GBP \(ex VAT\)\. This procurement is being undertaken using the Open Procedure of The Public Contracts Regulations 2015\. NSAH \(Alliance Homes\) Ltd, trading as Alliance Homes is the parent company of the Alliance Homes Group which comprises of: Alliance Homes \(Ventures\) Ltd, Alliance Living Care Ltd, Alliance Homes Rented Ltd, Alliance Homes Sales Ltd and Alliance Homes Partnerships Ltd\. Any current or future member of the current Alliance Homes group of companies or any of its partnering organisations may contract through this procurement\.

## Related contract awards

- [Contact Centre Telephony Solution \(662-AHL\) - AWARD](/contracts/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4): Alliance Homes
- [Drainage Works \(657-AHL\) - AWARD](/contracts/ocds-b5fd17-471229ac-bb55-4b8a-9056-0d688e5a5e64): Alliance Homes
- [Maintenance of Stair Lifts, Step Lifts, Through Lifts and Lifting Hoists \(660-AHL\) - AWARD](/contracts/ocds-b5fd17-27d6d19a-1d79-405d-a646-5f88dcc1eae7): Alliance Homes

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8d319aac-50cb-4762-bc15-342dd7d50f5b-308766)