# Eckho IVR Renewal & Upgrade via RM6116

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Durham County Council](/buyers/durham-county-council/contract-awards)
- Contract winner: Maintel Europe Ltd
- Award value: £208,682
- Award date: 30 July 2026
- Published: 3 November 2026
- Contract start: 1 August 2026
- Contract end: 31 July 2028
- Stage: awarded
- Procurement category: services
- Notice ID: c32d97c7-a08a-4344-b530-b179f770cbc8-909014
- OCID: ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd

## Description

Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services\. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement\.

## Related contract awards

- [3985 - Standard Tenable\.io Vulnerability Management](/contracts/ocds-b5fd17-315def7a-3ae0-4718-b448-3b4d86482b0f): Durham County Council
- [Bowburn Development Route Options Assessment Report](/contracts/ocds-b5fd17-b492104c-03d3-4875-a11b-d57cde063939): Durham County Council
- [Maintained Schools Web Filtering Solution via the NHSSBS DWS2](/contracts/ocds-b5fd17-ded57999-0f8d-4844-97c6-2a86964d01f7): Durham County Council
- [BT445 - Cisco Breakfix contract](/contracts/ocds-b5fd17-899abd0b-b9f9-423c-a3c4-d1a3482e1916): Westminster City Council
- [Local Area Network \(LAN\) Support & Services](/contracts/ocds-b5fd17-7dc97a39-7dc3-48a9-b65e-720354a1a0a3): Kent & Medway Town Fire Authority
- [BDC Contract for Network Modernisation via Framework RM6116 Lot 2a 0103464](/contracts/ocds-b5fd17-f1845da5-0200-405e-b00d-3a45f2a64bc6): Redditch Borough & Bromsgrove District Councils

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c32d97c7-a08a-4344-b530-b179f770cbc8-909014)