# Vodafone Storm Contact Centre Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Defra Network eTendering Portal
- Contract winner: [Vodafone Ltd](/contract-winners/vodafone/public-sector-contract-awards)
- Award value: £2,656,744
- Tender value: £2,656,744
- Award date: 15 January 2021
- Published: 28 August 2021
- Contract start: 1 February 2021
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103-464410
- OCID: ocds-b5fd17-0b022711-6a59-4c96-8132-d582bb44bb6e

## Description

Award Notice - Vodafone Ltd, Contact Centre Services \(CCaaS\) from 1 February 2021 until 31 March 2022 with a one year optional extension until 31 March 2023\. Other Defra Group Bodies who are recipients of the services include the Environment Agency and the Rural Payments Agency\. Note that the highest value stated includes the value of the one year optional extension\.

## Related contract awards

- [National EA Estates Professional Surveying Framework](/contracts/ocds-b5fd17-9191aaea-5356-4bdc-a3e1-af6b3670e583): Defra Network eTendering Portal
- [Parliamentary Monitoring Service](/contracts/ocds-b5fd17-a6ea66bd-b313-46f9-a02a-2c5007aa1856): Defra Network eTendering Portal
- [Provision of Geological Products](/contracts/ocds-b5fd17-8d85b0c1-45ff-4562-9d99-6009685196de): Defra Network eTendering Portal
- [Provision of an ESN Wide Area Network \(ESN WAN\)](/contracts/ocds-b5fd17-81bba70b-4c24-48ae-bf0f-8c7fb02c3f8f): Home Office
- [GB-Sheffield: Mobile Voice and Data Services](/contracts/ocds-b5fd17-de541f6f-a4a6-43ab-9fd4-edf071385732): British Business Bank Plc
- [Customer Contact Centre Solution \(CCaaS\)](/contracts/ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016): WANDLE HOUSING ASSOCIATION LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/be92e8e7-fccc-49a5-a7a3-6fc2c1b7b103-464410)