# Remote Support Tool

> A sourced UK public sector contract award published by ESSEX COUNTY COUNCIL.

## Key facts

- Buyer: [ESSEX COUNTY COUNCIL](/buyers/essex-county-council/contract-awards)
- Supplier: [Phoenix Software Limited](/suppliers/phoenix-software/public-sector-contract-awards)
- Award value: £34,456
- Tender value: £34,456
- Award date: 19 August 2025
- Published: 19 August 2025
- Contract start: 1 September 2025
- Contract end: 31 August 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6-859953
- OCID: ocds-b5fd17-0b16cf5d-52ca-419a-89e8-100bcf0e1280

## Description

Tool to enable engineers to remote onto an end users device to resolve issues

## Related contract awards

- [NDORS Booking System](/contracts/ocds-b5fd17-652764a5-9885-4560-87b1-3ad5260098b7) — ESSEX COUNTY COUNCIL
- [Subscription Based Research Services](/contracts/ocds-b5fd17-f776f94c-afa5-4342-ada4-0d138edbd792) — ESSEX COUNTY COUNCIL
- [AI Consultancy and Support Services](/contracts/ocds-b5fd17-35446994-b566-4c77-b8d4-75f5c9c136b1) — ESSEX COUNTY COUNCIL
- [User Research & Service & Content Design](/contracts/ocds-b5fd17-f470f2b0-1608-4f2b-b7c3-b7df81ba611c) — ESSEX COUNTY COUNCIL
- [WSFT - IT - Phoenix Volume Services Agreement \(VSA\)](/contracts/ocds-b5fd17-c95f3899-3064-4ca0-b591-6f93099347c6) — West Suffolk NHS Foundation Trust
- [Annual maintenance of SolarWinds Orion](/contracts/ocds-b5fd17-5ed16856-f704-494a-9e76-466ae9d4a170) — North West Anglia NHS Foundation Trust
- [Redgate Monitor Standard Subscription to cover 12 servers](/contracts/ocds-b5fd17-73e3d858-a3eb-4fdc-9a41-07c5635bb2ab) — North West Anglia NHS Foundation Trust
- [Microsoft Server and Subscription Renewal](/contracts/ocds-b5fd17-6b722ea4-062f-4e83-800d-950b49ee3bad) — BATH SPA UNIVERSITY
- [SEN20267-SEN-TAXI-Foxfields Academy](/contracts/ocds-b5fd17-67fcd688-9010-4f21-81ee-36209e1d89f8) — Leicestershire County Council
- [STH Learning Management System](/contracts/ocds-b5fd17-119e9904-7cb0-4b2c-bdcc-1ebc371033c8) — Sheffield Teaching Hospitals NHS Foundation Trust
- [AI assisted EHCP drafting tool](/contracts/ocds-b5fd17-fdd2e27c-3c1c-4fef-956e-8db7930a9561) — Southampton City Council
- [Provision of Service Standard Contract: Contract for Insurance Advisory Services](/contracts/ocds-b5fd17-ca5109d5-0cf6-432b-9427-8343f18db8de) — Merseyside Waste Disposal Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0f99dbf7-cfce-4cf6-9af9-cf6092dc5ce6-859953)