# Universal Credit Booking Service Contact Centre Service Contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DEPARTMENT FOR WORK AND PENSIONS](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Serco Limited](/contract-winners/serco/public-sector-contract-awards)
- Award value: £0
- Tender value: £8,887,102
- Award date: 6 September 2016
- Published: 11 January 2017
- Contract start: 26 September 2016
- Contract end: 29 July 2018
- Stage: awarded
- Procurement category: services
- Notice ID: ce7ef705-c5d3-4e3e-9094-ab163e2ffd93-124473
- OCID: ocds-b5fd17-0be22078-8867-40ed-a6cb-037d346d0b34

## Description

To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 \(Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim\) Universal Credit Live Service from 01 March 2017 to 31 May 2018 \(Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ce7ef705-c5d3-4e3e-9094-ab163e2ffd93-124473)