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CCaaS implementation services

£300,000

INCOMMUNITIES LIMITEDAlscient Limited
services

Contract Details

Tender Value
£75,000
Stage
Live
Published
Awarded

Timeline

Awarded
Start
Disclosed
End

Description

The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

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