# CCaaS implementation services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [INCOMMUNITIES LIMITED](/buyers/incommunities-limited/contract-awards)
- Contract winner: [Alscient Limited](/contract-winners/alscient/public-sector-contract-awards)
- Award value: £300,000
- Tender value: £75,000
- Award date: 13 March 2026
- Published: 28 May 2026
- Contract start: 1 April 2026
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 4c60bef4-a595-4234-a72d-0e900c683e0c-893711
- OCID: ocds-b5fd17-0e67659c-00ea-4ab0-8a3f-05d89359c473

## Description

The provision of a Contact-Centre-as-a-Service \(CCaaS\) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response \(IVR\) routing, and the secure storage of call recordings and transcripts\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4c60bef4-a595-4234-a72d-0e900c683e0c-893711)