# Unified Communications

> A sourced UK public sector contract award published by South Yorkshire Housing Association.

## Key facts

- Buyer: [South Yorkshire Housing Association](/buyers/south-yorkshire-housing-association/contract-awards)
- Supplier: RingCentral UK Ltd
- Award value: £630,000
- Tender value: £500,000
- Award date: 16 March 2018
- Published: 5 June 2018
- Contract start: 1 May 2018
- Contract end: 31 August 2021
- Stage: awarded
- Procurement category: services
- Notice ID: adc129c8-7acd-42d5-9c2c-781af11c6171-220147
- OCID: ocds-b5fd17-0ec8f4e6-23b2-44dd-a32f-76743c86294b

## Description

SYHA is looking to replace the existing system with a Unified Communications Solution that is fully integrated with Office 365\. The key requirements for the replacement solution are: - A Telephony and Contact Centre solution which can be used from any location using any device i\.e\. That is any office, from home and even when working as a mobile user\. - Contact Centre solution which provides omni-channel options e\.g\. voice, email, web chat, social media and txt integration using any form of these communications for inbound and outbound contacts\. - PCI DSS compliant call recording solution which automatically pauses and then starts call recordings for the customer services and repairs contact centres\. - A Call Recording solution which records all calls coming in and out of the business from any location\. The Call Recording Solution must also have a facility to evaluate and score the recorded calls\. - Wallboard software to display call queues, important messages, etc\. - CTI integration to screen pop customer records which are held in SYHA's Housing management system from Civica\. - The solution that can be resiliently provisioned and which has no single points of failure for all components\. - The solution needs to easily accommodate growth and contraction of users across SYHA\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/adc129c8-7acd-42d5-9c2c-781af11c6171-220147)