# 0344 Telephone Number and Call Charges

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Norwich City Council](/buyers/norwich-city-council/contract-awards)
- Contract winner: TalkTalk Business Direct Limited \(T/A TalkTalk Business\)
- Award value: £125,000
- Tender value: £125,000
- Award date: 9 April 2024
- Published: 21 May 2024
- Contract start: 13 May 2024
- Contract end: 12 May 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 5ab7af14-247f-4978-9caa-2dd5b6ffcdd6-753215
- OCID: ocds-b5fd17-0f5a936c-e02e-4426-9d51-a1df6a1824dd

## Description

The main telephone number of Norwich City Council is 0344 980 3333\. A contract was required for the provision of this telephone number for inbound call delivery and management\. The telephone number is owned by the Talk Talk Group\. The contract also includes an Integrated Voice Recognition \(IVR\) functionality operated by TalkTalk outside of the council's own business systems\. This provides business continuity and disaster recovery options\. A compliant Direct Award has been made via a call-off agreement with Crown Commercial Services \(CCS\) under Lot 4d - Inbound Telephony Services of the Network Services 3 Framework \(RM6116\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5ab7af14-247f-4978-9caa-2dd5b6ffcdd6-753215)