# Ivanti Support Renewal

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Contract winner: CTMS Service Management Ltd
- Award value: £18,803
- Tender value: £18,803
- Award date: 1 April 2021
- Published: 17 August 2021
- Contract start: 1 April 2021
- Contract end: 30 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: c1381377-181d-42c2-8e7f-c1ab11962516-461355
- OCID: ocds-b5fd17-0fc179a8-f8ba-4944-a6d3-c0be7716be11

## Description

HEAT is used by the IT Service Desk to log, monitor and manage the workflow of the IT support calls logged by the business in support of staff across all areas of the Agency\. It is also the sole tool used to manage our hardware assets and for the production of reports which are used for analytical purposed by our Configuration team\. The MCA has adopted the ITIL framework which support and maintenance of the HEAT application is essential as it is the core product used to service both our customers and to record the location of physical hardware\.CTMS own the IPR for HEAT which is the basis of the current service desk call logging solution\. There are other suppliers with the same capabilities that can provide similar solutions but for the price we are being offered, the process of going to tender and the costs of implementation -the recommendation is to procure the support via CTMS as a single tender action fornext FY\.

## Related contract awards

- [Repairs and Fit Out of Cleethorpes Coastguard Rescue Station \(CRS\)](/contracts/ocds-b5fd17-e51258e3-0a14-49ae-a1e1-335b09b3ef68): MCA - Maritime and Coastguard Agency
- [MARITIME & COASTGUARD AGENCY \(MCA\) - HIGHLANDS & ISLANDS MODULAR CRS FACILITIES UPGRADE PROJECT](/contracts/ocds-b5fd17-54c7c7bf-ca13-4d06-8a30-8c19ae4a63ad): MCA - Maritime and Coastguard Agency
- [Facilities Manager](/contracts/ocds-b5fd17-3468d302-4ee1-4c00-9dd0-b9f19301df72): MCA - Maritime and Coastguard Agency
- [Ivanti Neurons ITSM & ITAM Named & Concurrent Analyst Cloud Subscription](/contracts/ocds-b5fd17-3bbdad63-7c40-443e-921f-1b9b34a2db8d): MCA - Maritime and Coastguard Agency
- [Happy Signals SaaS](/contracts/ocds-b5fd17-1f6190f1-02ae-4dd2-aa1f-3b0909dfeb6d): DfTc - Department for Transport
- [Ivanti Move From ISM On-Premise to Cloud](/contracts/ocds-b5fd17-b6ab772b-8628-4b19-84a2-845d84f07def): MCA - Maritime and Coastguard Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c1381377-181d-42c2-8e7f-c1ab11962516-461355)