# Helpdesk Ticketing System

> A sourced UK public sector contract award published by University of Lincoln.

## Key facts

- Buyer: [University of Lincoln](/buyers/university-of-lincoln/contract-awards)
- Supplier: IVANTI UK LIMITED
- Award value: £199,481
- Tender value: £199,481
- Award date: 20 June 2024
- Published: 23 July 2024
- Contract start: 21 June 2024
- Contract end: 20 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7-769849
- OCID: ocds-b5fd17-0fe32ca2-f2c1-4a1a-b57f-e91abd266c56

## Description

An integrated IT Service and Asset Management \(ITSM, ESM and ITAM\) approach helps increase staff productivity, data quality and service delivery for IT and beyond\. All while making it easier to consolidate vendors and tool instances even as requirements increase\. Operations management Electronic document and records management Information and communication technology \(ICT\) IT Service Management, IT Asset Management, Digital Experience Management, ITIL Service Management Solution, Voice Integration - ITSM - A robust ITSM for helpdesks that is optimised as a cloud solution, which is a multi-tenant solution designed to improve day to day operations to administer a world-class managed service for IT\. It delivers strategic value, service quality and reduces escalations\. - ITAM - Enables the University to keep tabs on IT assets, such as hardware and software, which can be assigned, reassigned and moved from location to location\. This enables the understand where the asset resides, tracks contract, regulates compliance and provide visibility of cost of ownership\. It enables the IT assets to be purchased and disposed for complete optimisation and tracks asset availability\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ea066aa1-82f8-43ed-b1ae-a86d6c78b8f7-769849)