# 2021-143 Microsoft Premium Support Service

> A sourced UK public sector contract award published by Ofgem.

## Key facts

- Buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Supplier: [Microsoft Limited](/suppliers/microsoft/public-sector-contract-awards)
- Award value: £79,038
- Tender value: £79,038
- Award date: 11 November 2021
- Published: 15 November 2021
- Contract start: 11 November 2021
- Contract end: 10 November 2022
- Stage: awarded
- Procurement category: services
- Notice ID: daff8775-8d11-423d-a9b9-fb8084aeda37-485839
- OCID: ocds-b5fd17-1024ff21-e835-4468-9a76-0e88649b2485

## Description

A provision of Microsoft Unified Support which gives 24/7 helpdesk and self-service support, a designated Customer Success Account Manager, Built-In Proactive and education services\.

## Related contract awards

- [2026-059 Copilot Agent Delivery and Support](/contracts/ocds-b5fd17-ce523cec-202c-46a2-b523-02ab42821353) — Ofgem
- [2026-057 Copilot Agent Capability](/contracts/ocds-b5fd17-3edf64a5-2dc4-4c27-bf84-6a1ec01ce17f) — Ofgem
- [2026-054 Beta-ArcGIS Online Development and App Creation](/contracts/ocds-b5fd17-881f5a98-f9d2-4ee5-9993-a0a7a9ea6ede) — Ofgem
- [2026-056 Cost of Debt Support](/contracts/ocds-b5fd17-834b6aeb-dbb2-4d3d-9c97-8ddbf0a4e82d) — Ofgem
- [CWC26020 - Microsoft Unified Support](/contracts/ocds-b5fd17-83855fd7-0a47-4f8b-8a3b-d1dcbb731fbd) — Wolverhampton City Council
- [Provision of Microsoft Unified Support - PS6566](/contracts/ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f) — DVLA - Driver & Vehicle Licensing Agency
- [P824 - RM1557\.14 - Microsoft Unified Support Agreement](/contracts/ocds-b5fd17-3703a2d3-bf6b-4e22-b746-b1f3e3cdfb17) — Westminster City Council
- [Supply Of Microsoft Unified Support](/contracts/ocds-b5fd17-68b2304c-85a7-4cd3-998c-c19e235a55d9) — Department for Business and Trade
- [DN782194 EPC Surveys \(Direct Award\)](/contracts/ocds-b5fd17-a9cba2b0-2c95-41d4-8bf6-3b678d7f321c) — London Borough of Hackney
- [Tourism Campaign 2027 - Video Agency tender](/contracts/ocds-b5fd17-a08bea07-7b5c-4c91-afbd-77c605e14093) — North York Moors National Park
- [MRWA Food Waste Prevention campaign 26/27](/contracts/ocds-b5fd17-d0751a7a-92c1-46ca-a009-a08b92e39f84) — Merseyside Waste Disposal Authority
- [5-year maintenance contract for Karl Storz stack systems \(26 items\)](/contracts/ocds-b5fd17-32db329b-fe7b-469d-8277-91e367b98845) — North West Anglia NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/daff8775-8d11-423d-a9b9-fb8084aeda37-485839)