# Customer support desk for the Futures Collaboration Platform

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Contract winner: Zendesk UK Limited
- Award value: £28,523
- Tender value: £28,523
- Award date: 21 October 2026
- Published: 10 November 2026
- Contract start: 6 April 2026
- Contract end: 5 April 2027
- Stage: awarded
- Procurement category: services
- Notice ID: fbae159f-2f69-4626-8e22-c5e736e072d9-921100
- OCID: ocds-b5fd17-1025283e-c514-4dbd-a118-d43e24ee530f

## Description

Futures is the most widely used, efficient, and secure platform for cross-organisation digital collaboration, designed to bring together professionals across the health and social care sector\. It provides a trusted environment to share ideas, resources, and projects effectively\.

## Related contract awards

- [Transformation Delivery Services - Establishing Operational Excellence \(EOE\)](/contracts/ocds-b5fd17-b08595d2-8961-409b-9b62-7b01d7a64541): NHS England
- [Identity Access Management - Service Adoption and Enablement](/contracts/ocds-b5fd17-08ebad6c-84fb-4e62-9afd-d06d220dd3a5): NHS England
- [OutSystems licenses for MAPPTI \(AP&P\)](/contracts/ocds-b5fd17-521fbf90-6e93-4366-b3bc-47aa2efd447d): NHS England

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fbae159f-2f69-4626-8e22-c5e736e072d9-921100)