# Delivering behavioural insight and change

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Atkins Jacobs Joint Venture](/contract-winners/atkins-jacobs-joint-venture/public-sector-contract-awards)
- Award value: £167,141
- Tender value: £167,141
- Award date: 27 September 2021
- Published: 27 September 2021
- Contract start: 1 October 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: ba70811a-2008-4ba6-82e6-d451eecb6254-471632
- OCID: ocds-b5fd17-10c373bf-1316-4be1-8f9f-7d85226eac2a

## Description

Highways England's Social Research and Behaviour Change Centre of Excellence is looking to commission specialist social research and behavioural insight expertise and services to support Highways England in the delivery of our imperatives\. This will provide us with access to a range of technical experts in the application, synthesis and use of social research and behavioural science\. This will be used to improve capability across Highways England in the application of social research and behavioural science and to design and deliver impactful social research and behavioural science projects\. Our focus is on improving customer experience and value, including that of users, communities and citizens and organisations\. Service delivery and safety are important aspects of customer experience\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ba70811a-2008-4ba6-82e6-d451eecb6254-471632)