# SolutionCare renewal award

> A sourced UK public sector contract award published by Leicestershire Police.

## Key facts

- Buyer: [Leicestershire Police](/buyers/leicestershire-police/contract-awards)
- Supplier: [Netcall Technology Ltd](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £31,036
- Tender value: £31,036
- Award date: 19 January 2022
- Published: 18 May 2022
- Contract start: 13 March 2022
- Contract end: 12 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 26dc73e0-2fdf-4b03-953d-e0492abe2a6b-539125
- OCID: ocds-b5fd17-10d5cd81-7b9d-4223-a33d-b10510a8095c

## Description

Netcall provide and support the IVR which answers all of our non emergency telephone calls on either 01162222222 and 101\. It also provides voice recognition and is used to route calls to the appropriate person or department without having to go via the Switchboard\. The is a contract award and renewal of existing sotware\.

## Related contract awards

- [Emergency Communications Operation](/contracts/ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88) — Leicestershire Police
- [IT Hardware Software and Associate Consumables](/contracts/ocds-b5fd17-2b0cdb34-bfb1-4f64-b4bf-0326c2c794d3) — Leicestershire Police
- [The Provision of Network Maintenance](/contracts/ocds-b5fd17-425148c5-fc5f-43d6-83fe-36549f70edeb) — Leicestershire Police
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- [Software Support of Liberty Converse Contact Portal and Contact Centres](/contracts/ocds-b5fd17-ff9883ee-9016-4563-9906-52860cb6467e) — NORTHERN LINCOLNSHIRE AND GOOLE NHS FOUNDATION TRUST CHARITABLE FUNDS AND OTHER RELATED CHARITIES
- [Contact Centre Solution](/contracts/ocds-b5fd17-3b7bc8fc-1653-4d27-af77-23a38c2596e9) — Kirklees Council
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- [Technology Delivery Partner 2026](/contracts/ocds-b5fd17-2a03f0e3-ff79-468b-bffc-b6123bf61fb0) — GOVERNMENT PROPERTY AGENCY
- [QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c26c4d20-3bb7-4548-9459-91f832bd3c38) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/26dc73e0-2fdf-4b03-953d-e0492abe2a6b-539125)