# Omnichannel Contact Centre Solution Procurement

> A sourced UK public sector contract award published by SOCIAL WORK ENGLAND.

## Key facts

- Buyer: [SOCIAL WORK ENGLAND](/buyers/social-work-england/contract-awards)
- Supplier: [Britannic Technologies Ltd](/suppliers/britannic-technologies/public-sector-contract-awards)
- Award value: £222,100
- Award date: 18 April 2023
- Published: 4 October 2023
- Contract start: 6 July 2023
- Contract end: 5 July 2027
- Stage: awarded
- Procurement category: services
- Notice ID: cddd59fc-e15e-443e-80e0-b1750661373e-685850
- OCID: ocds-b5fd17-10ed29cf-96b5-4d5b-814d-ddb571d3a5f7

## Description

The Authority is seeking the provision of Omnichannel Contact Centre Solution' Services for a period of 4 years with the option to extend for a further 12-months extension period\. This contract was awarded after further competition via the RM3808 Network Services 2 Framework\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cddd59fc-e15e-443e-80e0-b1750661373e-685850)