# Consumer Team complaints analysis work

> A sourced UK public sector contract award published by OFFICE OF RAIL AND ROAD.

## Key facts

- Buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Supplier: [CRITICAL RESEARCH LIMITED](/suppliers/critical-research/public-sector-contract-awards)
- Award value: £12,950
- Tender value: £12,950
- Award date: 12 October 2020
- Published: 23 February 2021
- Contract start: 12 October 2020
- Contract end: 20 November 2020
- Stage: awarded
- Procurement category: services
- Notice ID: b8a60a63-0c75-45ad-b42d-0023fb78d50b-415184
- OCID: ocds-b5fd17-121b6b20-8e52-45bf-af43-eb93080ccf9e

## Description

Consumer Team complaints analysis work

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b8a60a63-0c75-45ad-b42d-0023fb78d50b-415184)
