# Interactive Voice Recognition \(IVR\) Response Communications \(con\_5338\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department For Education](/buyers/department-for-education/contract-awards)
- Contract winner: Mazaru Ltd
- Award value: £47,800
- Tender value: £47,800
- Award date: 20 May 2020
- Published: 18 January 2021
- Contract start: 20 May 2020
- Contract end: 20 May 2021
- Stage: awarded
- Procurement category: services
- Notice ID: d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6-406387
- OCID: ocds-b5fd17-124797a6-80df-4c29-80f2-397ad31e5aae

## Description

Analysis of current call data and the development of a more efficient Interactive Voice Recognition \(IVR\) solution that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform on the terms and conditions set out in this Contract\.

## Related contract awards

- [Call-off Contract for the November 2026 cohort of the National Professional Qualifications \(NPQs\)](/contracts/ocds-b5fd17-ce0d651b-c3d5-481d-ad4d-3f5dc8bbd35e): Department for Education
- [Contract Award Notice Independent review into 2DP fire and structural safety](/contracts/ocds-b5fd17-5297e4b5-9ab5-4948-95c5-119730f371ef): Department for Education
- [Inclusion Bases: exploring evidence of impact and models\.](/contracts/ocds-b5fd17-76dee6b0-7bcc-49cd-b784-34d2192c05a4): Department for Education
- [Telephony Voice Artist](/contracts/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549): H M REVENUE & CUSTOMS
- [Mazaru Customer Services \(con\_21167\)](/contracts/ocds-b5fd17-eadb628f-809a-45bd-a226-37226fac5bb0): Department For Education
- [Telephony Service Voice Artist](/contracts/ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d55af32b-2be0-4cb2-8ec5-4fa47e6aa8c6-406387)