# MHCLG Contact Centre First Line Support Services

> A sourced UK public sector contract award published by Ministry of Housing, Communities and Local Government.

## Key facts

- Buyer: [Ministry of Housing, Communities and Local Government](/buyers/ministry-of-housing-communities-and-local-government/contract-awards)
- Supplier: XBP Europe Limited
- Award value: £12,000,000
- Tender value: £12,000,000
- Award date: 28 October 2025
- Published: 29 October 2025
- Contract start: 1 October 2025
- Contract end: 30 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: febc0258-e2c6-4fd2-868e-00b4e0c8bbb7-870077
- OCID: ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf

## Description

This contract has already been awarded and is being published for transparency purposes\. Outsourced cloud contact centre as a service, with associated back office and case management solutions\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/febc0258-e2c6-4fd2-868e-00b4e0c8bbb7-870077)