# Insolvency Project

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [IPSOS MORI](/contract-winners/ipsos-mori/public-sector-contract-awards)
- Award value: £21,327
- Tender value: £27,875
- Award date: 6 June 2017
- Published: 18 October 2017
- Contract start: 14 September 2017
- Contract end: 20 December 2017
- Stage: awarded
- Notice ID: d6d197d4-d256-44b1-bd0f-c8b4d174c798-177016
- OCID: ocds-b5fd17-1382029a-82f4-44ad-8c25-5e1ddda500ff

## Description

Assignment under the Market Research Framework MR130001\. HMRC is committed to improving the service it offers to customers, and has recently adopted a new customer service approach for customers who have been in debt to HMRC\. This research, with customers who have experienced the new approach, will provide evidence on customers' views and experiences of the new approach and will help us to identify any areas for improvement\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6d197d4-d256-44b1-bd0f-c8b4d174c798-177016)