# Council Tax Call Handlers

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [LONDON BOROUGH OF NEWHAM](/buyers/london-borough-of-newham/contract-awards)
- Contract winner: NEC SOFTWARE SOLUTIONS UK LIMITED
- Award value: £325,023
- Tender value: £325,023
- Award date: 27 July 2026
- Published: 5 October 2026
- Contract start: 1 September 2026
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502
- OCID: ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6

## Description

The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions\. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration\. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery\. Award via VAS RM6259

## Related contract awards

- [Noise App Subscription](/contracts/ocds-b5fd17-ae6a13b4-787a-4ed0-acb6-6ced8ef454de): LONDON BOROUGH OF NEWHAM
- [School Screener Software](/contracts/ocds-b5fd17-50ebbeb6-70e3-4229-b62a-b1a2f18d0b40): LONDON BOROUGH OF NEWHAM
- [London Borough of Newham - supply and install of fire doors in tenanted properties\. Contract 2](/contracts/ocds-b5fd17-7b11df46-4f3b-4e62-99da-090f37a9d8d6): LONDON BOROUGH OF NEWHAM
- [Renewal of Benchmarking Tool - Platform\+](/contracts/ocds-b5fd17-8fcfae6f-b7e1-4b4a-bcc9-c1dda2ce5c71): Guys and St Thomas' NHS Foundation Trust
- [CaseFlow](/contracts/ocds-b5fd17-031666b7-fce7-4506-9a57-859f421def8d): City of Bradford Metropolitan District Council
- [Control Room Operational Communications Technology Service \(CROCTS\) 2026 - 2027](/contracts/ocds-b5fd17-dc6cb096-6030-4e97-aa05-16382d4fdc4e): National Highways Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502)