# Claims Management Market Study: Consumer Research

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [FCA](/buyers/fca/contract-awards)
- Contract winner: Irrational Agency Limited
- Award value: £209,616
- Tender value: £209,616
- Award date: 4 August 2026
- Published: 17 September 2026
- Contract start: 10 August 2026
- Contract end: 15 December 2026
- Stage: awarded
- Procurement category: services
- Notice ID: d543ce9c-f036-4287-8d3b-001093d2fe84-914569
- OCID: ocds-b5fd17-148584e0-0cfa-46f9-a043-73282b4ff51b

## Description

Consumer research to support the FCA's Claims Management Market Study, exploring consumers' experiences across assisted and unassisted claims journeys, including the role of claims management service providers\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d543ce9c-f036-4287-8d3b-001093d2fe84-914569)