# P2185 - Mediation services for social housing tenants and housing options - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Birmingham City Council](/buyers/birmingham-city-council/contract-awards)
- Contract winner: Smile Mediation Ltd
- Award value: £391,200
- Award date: 29 April 2025
- Published: 17 July 2025
- Contract start: 1 June 2025
- Contract end: 31 May 2027
- Stage: awarded
- Procurement category: services
- Notice ID: e1808733-3f14-4958-ad29-0eaf2d710796-854789
- OCID: ocds-b5fd17-1653a6f3-81de-4b52-9073-3fdc5c6d7a57

## Description

The Council wishes to establish a Contract for the provision mediation services for social housing tenants and housing options\. The aim of the service is to contribute to city housing and Housing Options priorities of investigating complaints of Anti-Social Behaviour \(ASB\) in an impartial and professional manner in accordance with the respective ASB Policy and Procedure\. We are providing victims and perpetrators of ASB, tools and support in order to explore root causes through an impartial third party who specialise in mediation and specialist coaching support to residents to reach an agreed set of actions to resolve or mitigate any issues\. It will encourage resolution of family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy\. There is a requirement for: o Mediation Services for Social Housing Tenants as part of its overall approach in resolving non-crime related Anti-Social Behaviour complaints, neighbour disputes, and breaches of the Conditions of Tenancy\. o Mediation Services for Housing Options customers as part of its overall approach in preventing homelessness, by resolving family disputes and preventing family and friend exclusion from accommodation and working with landlords to resolve non-crime related Anti-social Behaviour complaints and breached of Conditions of Tenancy\. The Contract will last for 2 years commencing on 1st April 2025, with an option to extend for a further period of 2 years, subject to satisfactory performance and budgetary availability\. The contract will be awarded to a single provider\. The Council will be using its free to use e-tendering system \(in-tend\) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest\. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost\.co\.uk/birminghamcc/ and submit your details to register\. You will then be sent details on how to log on which will enable you to download all relevant Invitation to Tender \(ITT\) documentation\. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: cps@birmingham\.gov\.uk Your completed tender submission should be returned by noon on 26th February 2025 via the 'in-tend' system https://in-tendhost\.co\.uk/birminghamcc

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- [Mediation Services](/contracts/ocds-b5fd17-35f19204-1c04-4b87-b0cb-e69917c43ab7): Stockport Homes Ltd
- [TC887 Mediation and Restorative Justice Services - Approved List](/contracts/ocds-b5fd17-a827d429-5419-48b3-a090-f16512d2d63b): Manchester City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e1808733-3f14-4958-ad29-0eaf2d710796-854789)