# Consumer Satisfaction Survey 21

> A sourced UK public sector contract award published by Consumer Council for Water.

## Key facts

- Buyer: [Consumer Council for Water](/buyers/consumer-council-for-water/contract-awards)
- Tender value: £1
- Published: 22 April 2021
- Contract start: 1 July 2021
- Contract end: 30 June 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 13aa276a-f417-459f-8ad0-1793b0a2ffd0-430645
- OCID: ocds-b5fd17-167d8ba4-d962-4015-ab6b-33e8ea9097d1

## Description

To secure additional complaint handlers at a Senior Customer Caseworker \(SCC\) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCW meeting its operational business plan \(OBP\) performance and satisfaction targets\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/13aa276a-f417-459f-8ad0-1793b0a2ffd0-430645)