# Contact centre solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Northumbria Healthcare NHS Foundation Trust](/buyers/northumbria-healthcare-nhs-foundation-trust/contract-awards)
- Tender value: £180,000
- Published: 17 May 2024
- Planned start: 5 September 2024
- Planned end: 6 September 2027
- Stage: open_tender
- Procurement category: goods
- Notice ID: ce0119a7-4956-4c45-b550-2e0d2ccf0a94-752122
- OCID: ocds-b5fd17-16a6fc40-918f-4af3-9291-ffc1f3ff4598

## Description

Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise\. A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery\. The current service handles internal and external engagements across all Trust sites with call volumes of circa 7,000 per day\. This is predominately via voice, however the ability to handle SMS, web chat and robotic channels is becoming more prevalent\. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family\.force\.com/s/Welcome\. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis\.co\.uk

## Related contract awards

- [NH2672 Perception Research](/contracts/ocds-b5fd17-ab938007-c412-4177-bdf7-99986d961aa8): NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST
- [Siemens Somatom X\.ceed CT Scanner](/contracts/ocds-b5fd17-d2b4b82d-1910-449d-a871-14333a84496b): Northumbria Healthcare NHS Foundation Trust
- [NH2654 F5 BIG IP](/contracts/ocds-b5fd17-be5ad0ac-1217-4d6b-b34a-e0de687f744f): NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ce0119a7-4956-4c45-b550-2e0d2ccf0a94-752122)