Contract Variation: Claims Facilitator Services for the Group Litigation Order (GLO) Compensation Scheme

*This is not a new awarded contract, but a contract variation. The contract was originally let by the Department for Business, Energy and Industrial Strategy (BEIS) in 2023. Since a machinery of government change, this contract was moved to the authority of Department for Business and Trade. This notice is being published under the Department for Business and Trade as BEIS is no longer a department. Original contract award notice can be found here: https://www.contractsfinder.service.gov.uk/notice/3e77d04b-f3d4-4333-9b09-4a897bd24836?origin=SearchResults&p=1

DBT has appointed Claims Facilitators with Alternative Dispute Resolution skills to facilitate the compensation process between DBT and Group Litigation Order claimants, encouraging both parties towards rapid and fair resolution of claims.

The Supplier will need to provide supporting administrative staff and a method of uploading documents for DBT and claimants, e.g. via an online portal. Suppliers are to provide their own IT equipment for the Claims Facilitators and administrative staff to operate on.

The Supplier will be responsible for procuring the Independent Panel for the assessment of claims, comprising legal specialists, forensic accounting specialists and retail specialists. The Supplier will also be responsible for procuring a Reviewer (a retired judge or KC) for the appeals process.

A contract amendment has been made under 72(1)(e). The contract end date was originally 30 September 2024, and has been extended to the 31st March 2026.