# Customer Performance Measurement Framework

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Highways](/buyers/national-highways/contract-awards)
- Contract winner: [KPMG LLP](/contract-winners/kpmg/public-sector-contract-awards)
- Award value: £140,000
- Tender value: £140,000
- Award date: 2 November 2023
- Published: 20 November 2023
- Contract start: 2 November 2023
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: e1b14268-e0ac-4e07-bcef-9fba4e04b1e9-699803
- OCID: ocds-b5fd17-170007a6-f072-4161-9654-2e5ce39df106

## Description

Customer Performance Measurement Framework - procure consultancy support to help develop a customer performance measurement framework to drive customer centric improvements and further embed the connection of our people to the contribution they make to improving customer satisfaction\. This will support improvement in our 'meeting the needs of all users' KPI as measured by the Transport Focus Strategic Roads User Survey \(SRUS\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e1b14268-e0ac-4e07-bcef-9fba4e04b1e9-699803)