Water industry reform and water company ownership models review

Description

This consultancy project will proactively identify best practice on what a customer centric culture looks like within, and outside of the industry, what could be the best metrics to demonstrate that a water company has a customer centric culture (using global and cross-sectoral insights) and how these could be published in a transparent way that would be meaningful to people Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

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