# GB-Norwich: Easy Access \(Contact Centre\)

> A sourced UK public sector contract award published by Flagship Housing Group.

## Key facts

- Buyer: [Flagship Housing Group](/buyers/flagship-housing-group/contract-awards)
- Supplier: [TTEC CONSULTING \(UK\) LIMITED](/suppliers/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £203,904
- Tender value: £203,904
- Award date: 11 November 2024
- Published: 6 December 2024
- Contract start: 25 November 2024
- Contract end: 24 November 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 9dae6369-9aad-411e-9427-28fc96ef1c8c-808761
- OCID: ocds-b5fd17-175bb247-480b-4758-91f4-8c7911c47636

## Description

Easy Access \(Contact Centre\) integrated business and technical advisory services to support the migration to the cloud and between cloud hosting services\. Awarded under the CCS G-Cloud 14 framework call-of contract Framework Agreement \(RM1557\.14\)\.

## Related contract awards

- [2025-10 Building Works, Supplies & Services including specialists and consultancy](/contracts/ocds-b5fd17-ab3c0170-9c29-4c9f-a06f-2c6c86ab90a8) — Flagship Housing Group
- [2025\.07 - Vehicles and associated supplies & services](/contracts/ocds-b5fd17-113c43bb-5e0b-4357-9e45-5570c9ddbf8e) — Flagship Housing Group
- [Retrofit Surveyors & Assessors Framework](/contracts/ocds-b5fd17-5e1471a8-4651-4cec-9991-49d20e5d9868) — Flagship Housing Group
- [Domestic Appliances for Hopestead - Award Notice](/contracts/ocds-b5fd17-ee29ae9c-f5d3-4868-aebd-33608f9389e5) — Flagship Housing Group
- [COV - Contact Centre Telephony Platform Implementation Partner](/contracts/ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457) — Coventry City Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9dae6369-9aad-411e-9427-28fc96ef1c8c-808761)