# Provision of an IT Service Management ITSM

> A sourced UK public sector contract award published by Cabinet Office.

## Key facts

- Buyer: [Cabinet Office](/buyers/cabinet-office/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £361,089
- Tender value: £361,089
- Award date: 28 November 2024
- Published: 10 December 2025
- Contract start: 30 November 2024
- Contract end: 30 November 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 4ef91f24-10e8-4437-82cc-a1d18909046e-856934
- OCID: ocds-b5fd17-17dfab11-3ad8-41b1-bf7b-932fabd521bd

## Description

SaaS based IT Service Management product software solution\. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities\.

## Related contract awards

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4ef91f24-10e8-4437-82cc-a1d18909046e-856934)