# PROVISION OF IT SERVICE MANAGEMENT \(ITSM\)

> A sourced UK public-sector contract award published by Crown Commercial Service.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £211,680
- Tender value: £211,680
- Award date: 25 November 2022
- Published: 5 April 2024
- Contract start: 1 December 2023
- Contract end: 30 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 190f12ad-cc1a-4538-a2c7-2f88d0efb908-738109
- OCID: ocds-b5fd17-1809bed3-ab2d-403e-bd22-091cb6021b28

## Description

PROVISION OF IT SERVICE MANAGEMENT \(ITSM\) \. This will be via a reseller who can also offer PS support\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Spark - The Technology Innovation Marketplace](/contracts/ocds-b5fd17-86deb6aa-1381-4aff-a471-38d360ed6f6d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/190f12ad-cc1a-4538-a2c7-2f88d0efb908-738109)